Privacy Policy

We collect information you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Service address, property type, and equipment details (make, model, age)
• Details you include in contact, estimate, careers, or scheduling form submissions, including uploaded files or photos
• Payment and billing information when you pay for services
• Service history, maintenance plan enrollment, and warranty records
• Communications with our team by phone, email, or SMS/text message

We also automatically collect certain information when you visit our website, such as IP address, browser and device type, operating system, referring pages, pages viewed, approximate location, and the dates and times of visits. This information is collected through cookies and similar technologies described below.

We use the information we collect to:

• Provide, schedule, dispatch, and complete HVAC service requests
• Prepare estimates and process payments, invoices, and financing referrals
• Send appointment confirmations, technician arrival updates, service reminders, and maintenance plan notifications
• Respond to inquiries and provide customer support
• Evaluate employment applications submitted through our careers page
• Measure and improve our website, advertising, and service quality
• Detect and prevent spam, fraud, and abuse (including via reCAPTCHA)
• Comply with legal, licensing, permitting, and warranty obligations

When you provide your phone number and check the consent box on one of our forms, or otherwise give us express consent, you agree to receive calls and SMS/text messages from JC & JC Mechanical Contractors LLC related to your inquiry, estimates, appointment scheduling and reminders, service updates, and account notifications. Depending on your consent, some messages may be sent using automated technology.

• Consent is not a condition of purchase. You can receive our services without agreeing to text messages.
• Message frequency varies based on your service activity.
• Message and data rates may apply, depending on your mobile carrier plan.
• Opt out at any time by replying STOP to any message from us. After you opt out, you will receive one final message confirming your opt-out. Reply HELP for help, or contact us at (301) 381-2498.
• Mobile opt-in data and SMS consent are never sold, rented, or shared with third parties or affiliates for their marketing purposes.
• Carriers are not liable for delayed or undelivered messages.

Our website uses cookies and similar technologies to keep the site working, to remember your preferences, and to understand how visitors use our pages. In particular:

• Google Tag Manager and Google Analytics: we use Google Tag Manager to load measurement tags, including Google Analytics, which sets cookies to help us understand site traffic, page performance, and which pages bring customers to us. Google may process this data on servers in the United States. You can learn more at policies.google.com.
• reCAPTCHA: our forms are protected by Google reCAPTCHA to block spam and abuse. Its use is subject to Google's Privacy Policy and Terms of Service.
• Embedded content: pages may embed Google Maps or social media content that can set third-party cookies.

A cookie consent banner is presented when you first visit our site. You may accept all cookies, reject optional analytics cookies, or manage preferences at any time. You can also control cookies through your browser settings; disabling necessary cookies may limit site functionality.

We do not sell your personal information. We share information only as described here:

• With service providers who help us run our business, such as scheduling and dispatch software, payment processors, website hosting and analytics providers, and messaging platforms. These providers are contractually required to protect your data and use it only to provide services to us.
• With financing partners, at your request, when you apply for equipment financing.
• With equipment manufacturers when registering warranties on your behalf.
• With state and county authorities where required for permits and inspections.
• When required by law, subpoena, or court order, or to protect the rights, property, or safety of our company, our employees, our customers, or others.
• In connection with a business transfer, such as a merger or sale of assets, in which case this policy will continue to apply to your information.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications (email unsubscribe or reply STOP to texts)
• Object to or restrict certain processing

To exercise any of these rights, contact us using the information below. We will verify your identity before fulfilling a request and will respond within the time required by applicable law. We will not discriminate against you for exercising your privacy rights.